CUSTOMER CARE

Delivery & Returns

We’re committed to making your shopping experience simple, reliable, and hassle-free.

 2–6Business days
 All governoratesAcross Egypt
 7 daysTo request a return
 
01

Delivery

We offer fast and reliable delivery across Egypt.

  • Delivery Time: 2–6 business days
  • Coverage: All governorates across Egypt
  • Delivery times may vary depending on your location and order circumstances.
  • You will receive your order at the address provided during checkout.
 
02

Returns

Your satisfaction matters to us. If you receive an item with a defect, you can request a return within 7 days of delivery.

 
03

Return Conditions

  • Returns are accepted only in case of a manufacturing or product defect.
  • The return request must be made within 7 days of receiving your order.
  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging and accessories, if applicable.
  • Items that have been damaged, used, washed, or altered after delivery may not be eligible for return.
 
04

How to Request a Return

If you receive a defective item, please contact our customer service team within 7 days of delivery and provide your order details along with clear photos or videos showing the issue.

Our team will review your request and guide you through the return process.

 

Please Note

Delivery times may occasionally be affected by circumstances outside our control, such as public holidays, weather conditions, or courier delays.