Frequently Asked Questions

Simply browse our collection, choose your preferred item, select the available options, and add it to your cart. Follow the checkout steps to complete your order.

If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to assist you before your order is processed or shipped.

Once your order has been processed and shipped, you may receive an update with your order status and delivery information.

We currently deliver across Egypt, covering all governorates.

Orders are typically delivered within 2–6 business days across Egypt.

While we aim to deliver within the estimated timeframe, occasional delays may occur due to courier conditions, public holidays, or circumstances beyond our control.

Yes. Returns are accepted within 7 days of delivery in case of a product defect.

To be eligible for a return, the item must be unused and in its original condition, with its original packaging and any included accessories.

Please contact us within 7 days of receiving your order and provide your order details along with clear photos or videos showing the defect. Our team will review your request and guide you through the next steps.

Our return policy currently covers product defects only. Items that are simply unwanted or no longer needed are not eligible for return.

VALYA creates modern, versatile essentials designed for everyday wear. Our pieces focus on comfort, quality, simplicity, and effortless style.

We recommend checking the size guide available on each product page before placing your order. If you’re unsure about your size, feel free to contact us for assistance.

We carefully select fabrics based on their feel, comfort, appearance, and suitability for everyday wear. We also pay close attention to finishing and construction to maintain a refined look.

Care instructions may vary depending on the fabric and product. Please always follow the care instructions provided with your item to help maintain its quality and fit.